Table Of Content
Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. You may log in before your cruise using your Carnival.com account or your booking details. To log on, once on board, you will need your folio number (found on your Sail & Sign card) and date of birth. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time. To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network.
Cobranded Cards
Most nights are designated "cruise casual," which means just that — khakis or jeans, polo shirts, sundresses and the like. Super casual items such as cutoff jeans, men's sleeveless shirts, T-shirts and gym shorts are supposedly not permitted, but I saw plenty of them in the dining rooms during dinnertime on Carnival Jubilee. Carnival Jubilee has self-service pressing rooms on decks 4, 5, 9, 14 and 15 with ironing boards and irons that are free to use. Instead, passengers can send out their clothing for washing, pressing and dry-cleaning for a per-item fee. Carnival Jubilee passengers will automatically have $16 per person per day added to their onboard bills. (Children younger than 2 are exempt from gratuities.) An 18% gratuity is also added to bar and cafe bills, spa treatments and the cover charge of the Chef's Table.
Fun Shops Receipts
On one occasion, the app said Seafood Shack opened half an hour earlier than it did, while the paper version of the daily schedule had the correct information. Another time, the printed daily had the wrong theater show listed for that night; the correct one was posted in the HUB. On another day, the printed schedule was missing part four of a four-part show, which did show up on the agenda in the app. One afternoon later in the sailing, two different crew members approached me a total of six times in less than half an hour while I was having lunch on the Lido deck.
Method 3: Contact Carnival Cruise Lines by Mail
Excel Suites, Carnival Jubilee's highest-level accommodations, receive all standard suite perks plus additional ones. With calming seafoam green and yellow decor alongside extras like Elemis toiletries, bathrobes and slippers, these are some of the most relaxing cabins on any ship. These guests also receive priority spa appointments and free access to fitness classes and the onboard thermal suite. I arrived 15 minutes early for a magic show at the Punchliner Comedy Club, and I couldn't find a single available seat in the entire place. On another night, I showed up on time for Family Feud Live in the ship's theater, and it was a standing-room-only situation.
Contact Guest Care
When using the website to contact Carnival Cruise Lines’ main office, it’s essential to provide accurate and detailed information. This will help their customer service team understand your inquiry or concern and provide an appropriate response or solution. While each contact method has its advantages, it’s important to choose the method that aligns best with your specific inquiry or concern. Phone calls provide direct and personalized assistance, email offers a documented communication record, live chat provides real-time interaction, and social media allows for public engagement and shared responses. Overall, contacting Carnival Cruise Lines by phone is a reliable and efficient way to get in touch with their main office and receive assistance from their knowledgeable customer service team. At time of booking, guests will be able to confirm their preferred dining choice.
To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's unexpired, government-issued photo ID that will be used for travel identification. Failure to bring documentation bridging the name differences could result in denial of boarding. A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland. Carnival’s Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles.
Carnival Jubilee cabins and suites
While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person. Purchasing Liquor at Ports of Call and On Board at The Fun ShopsAll alcohol purchased ashore or in The Fun Shops will be stored for safekeeping until the end of the voyage. Guests are prohibited from bringing large coolers sincescreening and movement of large coolers through embarkation is an impediment tothe boarding and security process.
Method 5: Contact Carnival Cruise Lines via Social Media
Furthermore, live chat allows you to multi-task and easily refer back to previous messages during the chat session. This can be particularly helpful when discussing complex matters or referring to specific details mentioned earlier in the conversation. The ability to have a written record of the conversation can also be valuable for future reference.
Cyclone Forces Major Carnival Cruise Ship Itinerary Change - Cruise Hive
Cyclone Forces Major Carnival Cruise Ship Itinerary Change.
Posted: Sun, 22 Oct 2023 07:00:00 GMT [source]
If you booked through a travel agent, you’ll need to contact them directly. This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Carnival Cruise Line has a warning for all cruise passengers - TheStreet
Carnival Cruise Line has a warning for all cruise passengers.
Posted: Wed, 10 Jan 2024 08:00:00 GMT [source]
Through at least April 2026, Carnival Jubilee offers two seven-night Western Caribbean itineraries out of its Galveston home port on a regular rotation. Both types of sailings begin and end in Galveston and visit Mahogany Bay in Roatan and Costa Maya and Cozumel in Mexico with three sea days mixed in. The only difference between the two itineraries is the order in which the port calls and sea days occur. The second quarter involves pool deck games where passengers have to dress up in football gear to complete team races.
UNFORTUNATELY, CARNIVAL IS NOT ABLE TO EXPEDITE THE RELEASE OF BANK HOLDS. Please contact your bank for assistance — thank you for your understanding. Carnival Cruise Lines’ social media team is dedicated to providing timely responses and addressing customer inquiries and concerns. However, it’s essential to understand that response times may vary based on the volume of messages they receive.
Some features are available before your cruise but more functionalities become available once on board. Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. MS Office or other specific software is not offered and you may not install your own software.
It offers a menu of adult beverages, but it also serves the same specialty coffees you'll find at JavaBlue, which often has a long line. My favorite onboard dining experience of the whole sailing was at Emeril's Bistro 717 in the Currents zone on Deck 6. A version of this chef Emeril Lagasse-affiliated spot is on each of Carnival's Excel Class ships, bearing the hull number of the original vessel for which the new one is named.
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